SCCULT Member Support

We Value Your Voice. We Are Here to Help.

SCCULT (1992) LTD is committed to supporting SACCOS and strengthening service delivery. Submit your complaint, report a challenge or share a concern so that it can be reviewed and addressed through the appropriate process.

Submit a Complaint How It Works Complaint Portal

What Can You Report?

Complaints and Service Concerns

This channel is intended for SACCOS, members and other stakeholders to report concerns relating to SCCULT services and support.

SOMA System and Digital Services

ICT and Technical Support

SACCOS Membership and Registration

Financial Services and Transactions

Training and Capacity Building

Governance and Compliance

Communication and Customer Service

Payments and Billing

Staff Conduct and Service Delivery

Other Service Concerns

Submit Your Complaint

Complete the form below with accurate information. Fields marked with an asterisk (*) are required.

Complainant Information

Full Name *

SACCOS / Organisation *

Membership / SACCOS Number

Position / Role

Email Address *

Phone Number *

Complaint Details

Complaint Category *

Perceived Urgency *

Select the urgency that best describes the impact.

Complaint Subject *

Transaction / Reference Number

Useful for SOMA transactions, payment issues or previously reported cases.

Complaint Description *

Do not include passwords, PINs, OTPs or other confidential account credentials.

Supporting Document (PDF Only)

Optional. Upload PDF documents only. Maximum file size: 5MB.

Privacy and confidentiality
Information submitted will be used to review and respond to your complaint. Please provide only information relevant to the issue and avoid attaching unnecessary personal or confidential financial records.

I confirm that the information provided is accurate to the best of my knowledge. *

Please wait while your complaint is being submitted. Do not refresh or close this page.

Submit Your Complaint

Complete the form and provide sufficient details to help SCCULT understand the concern.

Review and Assessment

The complaint should be reviewed and directed to the relevant office or responsible team.

Investigation and Action

Relevant information may be requested to assess the issue and determine appropriate action.

Feedback and Resolution

The responsible team should communicate an update or outcome through the contact details provided.

Office Address

Ushirika Tower, Lumumba Street, 16th Floor, Dar es Salaam, Tanzania.

Telephone

+255 222 185 548/9

Email

info@sccult.tz

Office Hours

Monday – Saturday
08:00 AM – 04:00 PM

Describe the issue clearly.
Include relevant dates and references.
Attach supporting documents where necessary.
Provide working contact details.
Never share your password, PIN or OTP.

Help Centre

Frequently Asked Questions

Important information about submitting and following up on complaints.

SACCOS, their authorised representatives, members and other stakeholders may use this channel to raise concerns about SCCULT-related services. Matters outside SCCULT's responsibility may need to be referred to the appropriate institution.

Yes. Select the SOMA System and Digital Services category. Include the affected service, date and time, transaction reference where applicable, and a clear description. Do not include passwords, PINs or OTPs.

Resolution time depends on the nature, urgency and complexity of the issue. SCCULT should communicate the applicable follow-up process and any additional information required. No fixed resolution period is promised by this form.

Share only the details needed to explain the issue. Do not submit account passwords, PINs, OTPs or unnecessary sensitive member information. If detailed confidential records are required, request an appropriate secure submission channel from SCCULT.

Latest Posts

The Savings and Credit Cooperative Union League of Tanzania (SCCULT) 1992 LTD

We Value Your Voice. We Are Here to Help.

Complaints and Service Concerns

SOMA System and Digital Services

ICT and Technical Support

SACCOS Membership and Registration

Financial Services and Transactions

Training and Capacity Building

Governance and Compliance

Communication and Customer Service

Payments and Billing

Staff Conduct and Service Delivery

Other Service Concerns

Submit Your Complaint

Complainant Information

Complaint Details

Frequently Asked Questions

Your Feedback Helps Improve Our Services

SCCULT (1992) LIMITED

Quick Links

Contact Information

Stay Connected

Latest Posts

The Savings and Credit Cooperative Union League of Tanzania (SCCULT) 1992 LTD

We Value Your Voice. We Are Here to Help.

Complaints and Service Concerns

SOMA System and Digital Services

ICT and Technical Support

SACCOS Membership and Registration

Financial Services and Transactions

Training and Capacity Building

Governance and Compliance

Communication and Customer Service

Payments and Billing

Staff Conduct and Service Delivery

Other Service Concerns

Submit Your Complaint

Complainant Information

Complaint Details

Frequently Asked Questions

Who can submit a complaint?

Can I report a SOMA system issue?

How long will it take to resolve my complaint?

What if my complaint concerns confidential information?

Your Feedback Helps Improve Our Services

SCCULT (1992) LIMITED

Quick Links

Contact Information

Stay Connected